WHAT TO DO IF YOU GET A LETTER FROM THE POSTAL INSPECTOR....
If you ever receive one of those letters from a Postal Inspector stating
that the mail order program you are promoting MIGHT be in violation of
postal law or regulations, don't panic. Simply fill out the form they have
enclosed and send it back in. Quit promoting that mail order program.
A letter from the P.I. simply means quit promoting the program they have
requested. I would be willing to say that most mail order programs are
ordered to stop for one or two reasons. The person who originated the
program promised too much and got behind on filling his orders. Or, some
people became too impatient or anxious waiting to receive their order and
turned in a complaint. The complaint is sent to a Postal Inspector who, in
turn, sends a form letter to the person conducting the sale of the program,
asking it be stopped.
A lot of GOOD mail order programs have been stopped because of one person
who complained to a postal inspector. Just one dissatisfied customer can
ruin your mail order program, so keep everyone happy. Honest mistakes can
happen, but remember the customer is always right. Work to fix any mistakes
immediately and keep the customer informed of all progress. This, combined
with honest mail order programs, will prevent those Postal Inspector letters.